Frequently asked questions¶
Short answers to common questions. Follow the links for the full detail.
What is Kiwi?¶
Kiwi is Publicis Production's internal agent platform for building and using AI agents — reached through a web interface or an API. For the plain-language version, see What is Kiwi.
Who is it for?¶
Anyone in the organization who wants to use or build an agent — you do not need to be a developer. Building an agent takes no code; see Getting started.
How do I get access?¶
Access is granted through your organization's single sign-on (SSO). If you cannot sign in, contact the Kiwi team. See Getting started.
What is the difference between the interface and the API?¶
The web interface is for working in the browser — exploring, chatting, and managing documents. The API is for building Kiwi into your own product. See Integrate over the API.
Which models can I use? Is Claude available?¶
Kiwi supports models from OpenAI and Google Gemini today, chosen per agent or per conversation. Anthropic (Claude) is coming soon. For the current list, see Supported providers & models, and for the idea, see Model.
Can an agent answer from my own documents?¶
Yes. Upload files and group them into a collection, and the agent retrieves and quotes the relevant passages, with sources. See Analyze documents and assets.
Does Kiwi send my data to the web?¶
Only if web access is on. You can turn web access off per conversation so the agent answers only from your own material. See Make the agent search the web.
What file types can I upload?¶
PDFs, Office files (Word, PowerPoint, Excel), CSVs, text, images, and common media. Kiwi extracts the text and images automatically. See Upload files to the library.
Does the agent remember earlier messages?¶
Yes. Each conversation is a session with memory, so follow-up questions work naturally and you can resume later. See Interact with your agent.
Can Kiwi create images, video, or audio?¶
Yes, through Media Studio, available to any agent. See Generate media.
What's coming soon?¶
Planned additions to the shared core include:
- Planning mode — the agent plans multi-step work before executing it.
- MCP servers per module, and Kiwi integration on each module.
- MCP connectors for third-party tools.
- Skills — reusable, packaged instructions.
- Sub-agents — agents that delegate to other agents.
- Deep Research mode and Sandbox mode.
- Deck generation — export decks (e.g. PowerPoint
.pptx). - 3D rendering — analysis and rendering of 3D scenes.
- Anthropic (Claude) as a model provider.
See the full list on Coming soon.
What needs an administrator?¶
Most actions are open to everyone. A few — registering or changing models, and publishing a public agent — require an administrator role. Without it, those controls are hidden or read-only.
How do I report a problem or request a feature?¶
Contact the Kiwi team. To see what is already planned, check Coming soon.