Frequently asked questions¶

Short answers to common questions. Follow the links for the full detail.

What is Kiwi?¶

Kiwi is Publicis Production's internal agent platform for building and using AI agents — reached through a web interface or an API. For the plain-language version, see What is Kiwi.

Who is it for?¶

Anyone in the organization who wants to use or build an agent — you do not need to be a developer. Building an agent takes no code; see Getting started.

How do I get access?¶

Access is granted through your organization's single sign-on (SSO). If you cannot sign in, contact the Kiwi team. See Getting started.

What is the difference between the interface and the API?¶

The web interface is for working in the browser — exploring, chatting, and managing documents. The API is for building Kiwi into your own product. See Integrate over the API.

Which models can I use? Is Claude available?¶

Kiwi supports models from OpenAI and Google Gemini today, chosen per agent or per conversation. Anthropic (Claude) is coming soon. For the current list, see Supported providers & models, and for the idea, see Model.

Can an agent answer from my own documents?¶

Yes. Upload files and group them into a collection, and the agent retrieves and quotes the relevant passages, with sources. See Analyze documents and assets.

Does Kiwi send my data to the web?¶

Turning web search off prevents the agent from searching or reading public websites, but it does not keep all data inside Kiwi. A request is sent to the selected AI model provider. A tool may also send the information needed for its task to another service: Media Studio for media work, a hosted code sandbox for code execution, or an MCP server for an approved connector tool. Kiwi also records operational telemetry, which can include bounded, redacted previews of prompts, responses, and tool activity for support and reliability.

Only use data that is appropriate for the selected model and tools. See Security and data handling for a plain-language map of these flows, and Make the agent search the web for the web-search control.

What file types can I upload?¶

PDFs, Office files (Word, PowerPoint, Excel), CSVs, text, images, and common media. Kiwi extracts the text and images automatically. See Upload files to the library.

Does the agent remember earlier messages?¶

Yes. Each conversation is a session with memory, so follow-up questions work naturally and you can resume later. See Interact with your agent.

Can Kiwi create images, video, or audio?¶

Yes, through Media Studio, available to any agent. See Media.

Can I add reusable instructions or connect external tools?¶

Yes. Skills package repeatable instructions, while MCP connectors expose approved tools from another system. These are available now, although connector availability can depend on deployment configuration and management may be provided through an integration rather than the web interface.

What's coming soon?¶

Planned additions to the shared core include:

Planning mode — the agent plans multi-step work before executing it.
MCP servers per module, and Kiwi integration on each module.
Sub-agents — agents that delegate to other agents.
Deep Research mode and Sandbox mode.
Deck generation — export decks (e.g. PowerPoint .pptx).
3D rendering — analysis and rendering of 3D scenes.
Anthropic (Claude) as a model provider.

See the full list on Coming soon.

What needs an administrator?¶

You do not need an administrator role to chat, create a private agent or skill, or manage a private resource that you own. Owners control membership for their private agents, skills, collections, and connectors.

Administrator or other designated publisher permissions are used for platform-wide changes. These include managing the model catalogue, publishing agents, and creating or changing public skills and public connectors. Shared-credential connectors also require an administrator. Exact permissions can vary by action; a private resource does not give administrators automatic access to its content.

See Security and data handling, Skills, and Connectors and MCP.

How do I report a problem or request a feature?¶

Contact the Kiwi team. To see what is already planned, check Coming soon.

Still have a question?¶

Look it up in the Glossary, browse the Use cases, or review Security and data handling.